Driveways Sheffield Ltd
Privacy Policy
How we collect, use and look after your personal information.
This policy explains what personal information Driveways Sheffield collects, why we collect it, how we look after it and the rights you have over it. It covers our website, our quote and digger hire forms, and the work we carry out for you.
1. Who we are
Driveways Sheffield is the trading name of Driveways Sheffield Ltd, a company registered in England and Wales, company number 17243777. Our registered office is Unit 4 Cramfit Road, Sheffield, S25 4AJ.
We are the controller of the personal information described in this policy. That means we decide how it is used and we are responsible for looking after it.
2. The information we collect
When you ask for a quote
- Your name, email address, phone number and postcode
- Your driveway measurements and anything you tell us in your message
- Any photos you choose to upload
When you book digger hire
- Your name, email address, phone number and postcode
- The machine you need, your hire dates and anything you tell us in your message
When you call or message us
Your phone number and what you tell us. If you message us on WhatsApp, your messages are also handled by WhatsApp under its own privacy policy.
When we quote for and carry out work
Your address, details of the job, photos of the work, and records of our quotes, invoices and payments.
When you visit our website
Information about your visit, such as the pages you view, collected through cookies. Section 7 explains these.
3. How we use it, and why
UK data protection law says we must have a lawful reason for each use of your information. Ours are:
- Replying to your enquiry and preparing your quote. You have asked us to, as a step towards a contract with you.
- Carrying out your work or digger hire, arranging dates, invoicing you and honouring our guarantee. This is needed to perform our contract with you.
- Keeping accounts and tax records. The law requires us to.
- Photographing our work and showing finished driveways on our website and social media. This is in our legitimate interest in showing the quality of our work. We don’t name customers, and if you would rather photos of your property were not used, tell us and we won’t use them.
- Understanding how people use our website so we can improve it, and protecting our forms from spam. These are in our legitimate interests.
We don’t sell your information, we don’t send marketing emails, and we don’t make decisions about you by automated means.
4. Who we share it with
We share your information only where we need to, with:
- Our website platform, Snapps (which runs on Duda), which hosts this site and delivers your form messages to us
- Our email and office software providers
- Google, which provides our website statistics (Google Analytics) and the spam protection on our forms (Google reCAPTCHA)
- WhatsApp, if you choose to message us there
- Our accountants, insurers and professional advisers, where needed
- HMRC and other authorities, where the law requires it
Some of these providers store information in the United States. Where your information is transferred outside the UK, it is protected by the safeguards UK law requires, such as the UK–US data bridge or approved contract terms.
5. How long we keep it
- Enquiries that don’t go ahead: up to 12 months, then deleted
- Customer records(quotes, invoices, job details and photos): six years after the work is finished, to meet tax rules, or until the end of any guarantee on the work if that is longer
- Website statistics: no longer than 14 months in Google Analytics
6. Your rights
You have the right to:
- Ask for a copy of the information we hold about you
- Ask us to correct anything that is wrong
- Ask us to delete your information
- Ask us to restrict or stop using it
- Ask for the information you gave us in a format you can pass to someone else
To make a request, call us or use the details in section 9. We will reply within one month, and there is normally no charge.
If you are unhappy with how we have handled your information, please tell us first so we can put it right. You can also complain to the Information Commissioner’s Office, the UK regulator, at ico.org.uk
7. Cookies
Cookies are small files your browser saves when you visit a website. Ours are set when a page loads and are listed below. We don’t use advertising cookies or social media tracking.
| Cookie | Set by | What it does | How long |
|---|---|---|---|
| _ga, _ga_CQEG2TQP6P | Google Analytics | Counts visits and shows which pages are used, so we can improve the site | Up to 13 months |
| _sp_id, _sp_ses | Our website platform | Visit statistics for the platform that runs the site | Up to 13 months; 30 minutes |
| dm_last_page_view, dm_this_page_view, dm_last_visit, dm_total_visits, dm_timezone_offset | Our website platform | Records your page views, visit count and time zone for the platform’s statistics | Up to 12 months |
| AWSALBTG | Our website hosting | Sends your visit to the right server so the site loads | 7 days |
| _GRECAPTCHA | Google reCAPTCHA | Protects our forms from spam | 6 months |
Videos on some pages are embedded from YouTube in its privacy-enhanced mode. YouTube may set its own cookies if you play one.
Turning cookies off
You can block or delete cookies in your browser settings. To stop Google Analytics recording your visits on any website, install Google’s Analytics opt-out add-on for your browser. Our forms may not send if reCAPTCHA is blocked, so if that happens please call us instead.
8. Changes to this policy
We may update this policy from time to time. The current version is always the one on this page.
9. Contact us
- Write to us
- Driveways Sheffield Ltd, Unit 4 Cramfit Road, Sheffield, S25 4AJ
- Call us
- 0114 551 7111
- Message us
- Use our contact form
